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The lies the Vacation Guides tell us at RCI and II both
I called II a few weeks ago to add my newest Foxrun week to my account and asked if that week would get an AC. After all, the white weeks at the resort get AC's and supposedly a week 52 should also get an AC, since II has that week as RED!
Well, she acted like I was just crazy, because "there are no colors anymore" in II.
This was "Sara," an obviously new guide who told me that my week would not get an AC. She said, "why would you think the week was red, the directory doesn't have any designations anymore for color." I told her the website still has colors, besides, we have been II members for 26 years, so I know a little bit about the colors of weeks. Besides, when I bought the week on ebay, they told me it was red. She explains that the colors would be gone soon from the online directory. I told her that they might as well have colors back because there is definitely a difference in the way an off-season week trades as opposed to a red week. Why keep people in the dark as to the reason they cannot get exchanges and just call the bad weeks green, like before. I told her I would like to add the week to the account, so what did she need from me. She said, "if you bought the week on ebay, you cannot use II for that week." I asked to talk to a supervisor. She did not want to turn the call over to a supervisor. I explained that many of my purchases were on ebay and that I have weeks in my account right now that were the result of purchasing on ebay.
Sara puts me on hold. She is gone for a while, I ignore a business call waiting for her return. She comes back and asks if my weeks were ones I rented on ebay. I said they were purchases, deeded into our names forever. Oh, then that is okay. NO KIDDING! So I chose not to pay the fee to add the week to my account.
With RCI, the guides are arguing whether or not we can grab high-demand weeks for instant exchange with our 9,000 points, even though we can see them online, though they say full points and are not discounted, and Madge says we can get anything within that 45-day window.
What things are you being told by these companies that are not true? What is it about their training that leaves them lacking in knowledge, so much so that they would argue something that is not true so vehemently? I cringe when I have to call RCI or II because of the misinformation.
When my ski week 1 did not get offered an AC from II for 2008, I called II to ask why this was the case. Our resort has brand new kitchens and is looking better than ever. I always have been offered an AC, even after that exchanger fell through one of our decks a few years ago.
She was very condescending when she explained that this just happens to resorts as they are less in demand. Well, just try to get a ski week one anywhere in Winter Park about October. There will be nothing available in II until April, when the ski season is over. They are not getting my week. I may sell it, after that encounter with that guide. I kept asking her name and could only hear the last part of her name. I was going to turn her in. I did not appreciate her attitude at all.
If they admitted the truth of the matter, II is not going to be our exclusive exchange company starting next January, so that may be closer to the reason why we are not getting an AC.
Well, she acted like I was just crazy, because "there are no colors anymore" in II.
This was "Sara," an obviously new guide who told me that my week would not get an AC. She said, "why would you think the week was red, the directory doesn't have any designations anymore for color." I told her the website still has colors, besides, we have been II members for 26 years, so I know a little bit about the colors of weeks. Besides, when I bought the week on ebay, they told me it was red. She explains that the colors would be gone soon from the online directory. I told her that they might as well have colors back because there is definitely a difference in the way an off-season week trades as opposed to a red week. Why keep people in the dark as to the reason they cannot get exchanges and just call the bad weeks green, like before. I told her I would like to add the week to the account, so what did she need from me. She said, "if you bought the week on ebay, you cannot use II for that week." I asked to talk to a supervisor. She did not want to turn the call over to a supervisor. I explained that many of my purchases were on ebay and that I have weeks in my account right now that were the result of purchasing on ebay. Sara puts me on hold. She is gone for a while, I ignore a business call waiting for her return. She comes back and asks if my weeks were ones I rented on ebay. I said they were purchases, deeded into our names forever. Oh, then that is okay. NO KIDDING! So I chose not to pay the fee to add the week to my account.
With RCI, the guides are arguing whether or not we can grab high-demand weeks for instant exchange with our 9,000 points, even though we can see them online, though they say full points and are not discounted, and Madge says we can get anything within that 45-day window.
What things are you being told by these companies that are not true? What is it about their training that leaves them lacking in knowledge, so much so that they would argue something that is not true so vehemently? I cringe when I have to call RCI or II because of the misinformation.
When my ski week 1 did not get offered an AC from II for 2008, I called II to ask why this was the case. Our resort has brand new kitchens and is looking better than ever. I always have been offered an AC, even after that exchanger fell through one of our decks a few years ago.
She was very condescending when she explained that this just happens to resorts as they are less in demand. Well, just try to get a ski week one anywhere in Winter Park about October. There will be nothing available in II until April, when the ski season is over. They are not getting my week. I may sell it, after that encounter with that guide. I kept asking her name and could only hear the last part of her name. I was going to turn her in. I did not appreciate her attitude at all. If they admitted the truth of the matter, II is not going to be our exclusive exchange company starting next January, so that may be closer to the reason why we are not getting an AC.
But Madge has answered many of my questions, many of which were asked by other, and RCI is no longer baffling to me. When I see something inconsistent, I will ask, but who did I have before TUG? 
I like that.
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