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Thread: How To Rescind - The Berkley Group & The Grandview

  1. #71
    Platinum Contributor Nancy's Avatar
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    I would still send a certified letter or be sure I had something signed.

  2. #72

    One more thing you should do...

    Quote Originally Posted by HelenOster View Post
    I just wanted to thank you from the bottom of my heart for posting this. We were pressured into signing up for a Time Share last Tuesday while on vacation in Palm Beach. By Thursday evening I was deeply regretting it and basically by 3:00 Friday morning - having not slept a wink - I started searching online for anything that might help with the problem.

    By 6:30 I'd typed up my letter (and finally got 2 hours sleep); as we are still on vacation we went to find the local library to print off the letter. We left one with the pack of info on the desk of the Time Share Office in the hotel, so it was waiting for them when they came in. We were about to go to the FedEx offices to send off the other copies when we got a call from the Time Share office. She was so understanding when we explained why we had signed up. She told us she would cancel and gave us a signed document as proof - and we'll get a full refund of our deposit within 21 days.
    I'm absolutely sure that the professionalism of my letter - because of the info I took from yours - helped enormously. THANK YOU!!!!!
    Please be sure to comply with the requirements of the contract in order to protect your rights. "To the purchaser: you may cancel your contract without penalty or obligation within 10 calendar days. If you decide to cancel your contract, you must notify the seller in writing of your intent to cancel. It shall be effective upon the DATE SENT and shall be SENT TO the seller at their cancellation department address in FORT LAUDERDALE, FLORIDA by certified mail return receipt requested." Until you have done this, I fear that you risk being told that you did not comply and you might lose your right to force them to provide your refund according to the statute. Details matter.

  3. #73
    wow...this is a lot of work! Hopefully it helps others who find themselves in your position.

  4. #74
    I would like to update this thread with a recent experience with this timeshare company and how I went about rescinding my timeshare. We vacationed at Vacation Village, Weston, FL in late July 2015. We attended the sales meeting, which was over 3 hours in length. Just before we were about to leave we were given one more sweetener and unfortunately agreed to buy a week during odd years. After researching the points system a little more I determined that we made a bad deal and wanted to cancel. Thanks to this forum I had the information I needed to get started. Florida statutes requires the seller to inform the buyer that we have 10 days to cancel the contract. The 10 days starts when the contract is completed and the cancellation is as of the date of the postmark when sent to the seller. It is important to follow the instruction in the contract to protect your rights under the statute.
    I mailed my letter demanding cancellation and refund 6 days after the contract date. I sent them copies of the documents so they could not delay the process by asking for the documents. I retained the original documents I received at the closing. I did not send the books or promotional materials, only signed documents. I sent the package to the cancellation department at the address given on the contract by USPS priority certified. This certified letter allows you to track the package and serves as proof of delivery. Requesting a signed return receipt might cause delays if the PO will not deliver and a signature is not obtained.

    Then I waited anxiously. I did not call them, did not write them again, did not hound them, did not follow-up other than verify that the tracking number showed delivered by the USPS. I felt it was important that I did not cause a default on my end, so I did not cancel payments or dispute cc charges, knowing I could do that later if necessary.

    From the date of delivery they have 20 days to refund all charges. After 10 days I called 954-563-2444 to see if they received the package. I talked to a nice lady who informed me that they had the package and were processing it.

    Two days later I saw the refund on my cc. The next day I received a letter from Vacation Village confirming that the timeshare was cancelled and a full refund was made.

    In the letter were several options for them to use. I received a full refund. Possible reasons for not receiving a full refund included: a default by the purchaser such as nsf or cancelled payments, not returning all documents, incomplete contract. I feel it is important not to give them any excuse to hold up your refund.

    Overall, this experience was trying, but the cancellation went fairly smoothly once I got all the work done. The key is to cancel early and follow the instructions in the contract. If you wait more than 10 days, or send it to the wrong address, or don't send all of the documents back, or default on the contract, you may be out of luck.

    Thanks for your help on this, what a relief. I still enjoy timeshare ownership, but not this one. I hope this will help someone who needs it.

  5. #75
    Super Moderator chriskre's Avatar
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    dlee409.
    Glad it worked out for you.
    I own in another V V resort and it's still a good ownership if you buy it resale.
    I own in Vegas and Orlando and have for around 10 years in the RCI points side.

    And I actually visit this Weston property often. Love their pool and
    the units are decent with a great room mate arrangement.

    If you stay out of the "update" it's more enjoyable although I find it one of the
    most generous payments for sitting thru an update so if you have nothing else
    to do this makes for a pretty profitable 3 hours and 3 hours it will be!
    Guido and Tony will make sure of it!

  6. #76
    Silver Contributor and supermoderator GrayFal's Avatar
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    Quote Originally Posted by dlee409 View Post
    Please be sure to comply with the requirements of the contract in order to protect your rights. "To the purchaser: you may cancel your contract without penalty or obligation within 10 calendar days. If you decide to cancel your contract, you must notify the seller in writing of your intent to cancel. It shall be effective upon the DATE SENT and shall be SENT TO the seller at their cancellation department address in FORT LAUDERDALE, FLORIDA by certified mail return receipt requested." Until you have done this, I fear that you risk being told that you did not comply and you might lose your right to force them to provide your refund according to the statute. Details matter.
    Thanks for sharing your experience here. BE aware that different states have different rescind periods, some as short as 5 days.
    As you said, always follow the directions exactly as outlined in your contract. Different contracts have different rules to follow.

    Now do your homework and find an ownership that works well for you.
    And buy resale.
    Last edited by GrayFal; 08-15-2015 at 09:11 AM.

  7. #77

    need help

    Quote Originally Posted by Violetflux View Post
    I am in the midst of processing a revocation/recsission.

    Here's what I've done so far and all the contact info I've gathered by making hundreds of calls and trolling the internet. You may find this helpful if you are one of the many who have been scammed, pressured or oversold on the Grandview Resorts in Las Vegas, Vacation Village, RCI or El Dorado Resorts Corp. Since It took me so long to gather all this information I hope to make it more accessible for others in the same situation.

    Addresses:
    The Berkley Group
    3015 North Ocean Blvd
    Suite #121
    Ft. Lauderdale Florida 33308
    (THE BERKLEY GROUP IS THE PARENT COMPANY - THEY DO BUSINESS UNDER 60+ DIFFERENT NAMES)
    OTHER DBA/ALIASES/NAMES can be found at this link here: 3015 N Ocean Blvd Ste 121 Fort Lauderdale, FL 33308

    El Dorado Resorts Corp
    3015 North Ocean Blvd Suite #121
    Fort Lauderdale, Florida 33308

    Vacation Village
    16461 Racquet Club Road
    Westin, Florida 33326

    The Grandview Resorts
    9175 Las Vegas Blvd
    Suite #110
    Las Vegas, NV 89123

    Phone Numbers:

    FLORIDA
    954-563-2444 This is the Berkly Group Main Voicemail
    954-217-9570 This is Owner Services @ Daily Management Resorts
    954-217-9490 This is the Main number of Vacation Village
    954-217-9490 This is an alternative number for Vacation Village
    954-384-9445 This is the I.T./Communications Dept - Or Switchboard/Operator
    954-561-4007 This is the Resort Accounting Services Department
    800-454-4771 This is the Mortgage Department Main Line (A maze to navigate)
    954-561-5711 This is the Mortgage Department General Voicemail

    425-355-3191 This is another way to access the Mortgage Dept (Specifically dealing with Grandview Resort Mortgages)

    LAS VEGAS
    702-212-9802 This is the Main Office of The Grandview Resorts
    702-407-7524 This is the general fax line of The Grandview Resorts
    702-966-4700 This is the Owner's Association for The Grandview Resorts
    702-212-9802 X 215 This is the Cancellations Department

    EMAILS
    Vegasvlo@VacationVillageresorts.com - Vacation Village Resorts General Email
    vacvillages@dailymanagementresorts.com - Daily Management Resorts General Email
    Grandview@dailymanagementresorts.com - The Grandview Resorts General Email
    ifetime@dailymanagementresorts.com - Lifetime of Vacations General Email

    STEPS TAKEN TO COMPLE REVOCATION FORM

    1ST
    DEAUTHORIZE PAYMENT!
    Called my bank (attached to the card they imprinted)and placed a stop payment on the amount and company authorized in the contract for the downpayment. This will save you a huge hassle over negotiating your refund. DO THIS RIGHT AWAY!

    2ND
    SEND OUT THE PAPERS!
    Within 24 hours of the signing of the original contract I went to the notary and had two copies of the Revocation Form signed, notarized and sent out (By the same person) FedEX Priority Overnight Certified/Receipt requested mail. These were sent to the El Dorado Resort Address as outlined in my contract and the Grandview Resorts where the contract was signed (To leave more of a paper trail) I went onto the Fedex site and had them email me copies of the signatures upon arrival as well as receipt of delivery. I kept and copied all the receipt information. I than emailed a copy of the revocation form signed, a letter requesting a revocation and the FedEx tracking numbers to all the emails listed above. Than I called and left messages on every voicemail I could letting them know about the revocation, the tracking number, and the fact I would be calling about the delivery the very next day. I kept detailed track of who/when and what number I called, who if anybody I spoke with and what was said. (I"M A JOURNALIST, IT'S WHAT I DO )

    3RD
    FOLLOW UP!
    I called the next morning to verify the delivery with the main parties involved, mainly the cancellation department (Las Vegas) and the mortgage department(Florida). Because I had done my research in advance I was able to press my representative in Florida to tell me that I must return the materials I received from the Grandview salesmen or I was going to be charged. She told me It would take 20 days to process, but I insisted it be done now. She was surprised to hear that the Las Vegas location already had a certified notarized copy of the revocation in hand - so no delaying tactics about faxing over a copy in 3-5 days. I also followed up the the Las Vegas location making sure my revocation form was received, my contract canceled, my payments deauthorized and to garner a confirmation code on that.

    4TH
    SEND THE MATERIALS BACK!
    My representative from the mortgage department specified where I should sent them - in this case El Dorado Resorts location in Florida - so I did. Than I emailed the tracking information as well as calling and leaving the information on various voicemail recordings. I included a COPY of a signed letter saying I was returning the materials per her request to satisfy the condidtion of Revocation. I also included a COPY of the email I originally sent detailing the original revocation/tracking number, ect. And because it's me I also went the extra mile and took a camera video of me packing up the materials, putting in the letters and such and shipping it through FedEx 2nd day express. (JOURNALIST, REMEMBER )

    5TH
    WRITE A STATEMENT
    My husband and I took down statements about our experience, noting all the inaccuracies presented to us that did not hold up on further research. Some of this was in writing, though most of it was verbal, so we wanted to make sure to get down the info right away before the details became blurry.

    6TH
    PAPER TRAIL PAPER TRAIL!
    I sent a copy of my revocation, my contract and all the steps, information, people I spoke with copies of receipts - generally anything to do with this issue to the fraud department at my credit card company. This covers me and helps them to investigate this fraud further. It also helps in case your stop payment was filed to late - They can "Claw" back your funds and negotiate directly with the mortgage department. They will also cover any fees associated with your claim until the manner is resolved.

    7TH
    CANCEL TRAVEL/EXCHANGE CLUB MEMBERSHIP
    Verify with RCI or other Timeshare Exchange Company that you have not been set up with an account. It may be too soon for them to have the information processed, so you may need to call 6-8 weeks latter to ensure that no account has been set up using your information and name.

    FINALLY,

    1. Realize that its worth the hassle and short term expense to save yourself a lot of expense and hassle in the long run. I stopped agonizing over every cost, despite my penny pinching ways. ITS WORTH IT, I can't stress it enough. Send it express, get it notarized, cover yourself at every opportunity. The more recorded paper trail the better for you, should you ever have to take it to a legal entity.

    2. Don't beat yourself up about making a mistake. Your not the first, nor the last to be pushed or talked into a bad decision. There are many sites like this one that can help you dispel some of the anger or frustration of dealing with this. Take a deep breath and chalk it up to life experience. You're not going to be jumping into any other spur of the moment buys after this!

    3. Don't throw the baby out with the bathwater. Timeshares are not generally a bad thing altogether, however being pushed or bullied into signing a contract without doing the research is. After this is all over take the time to evaluate timeshares and your lifestyle, if its good fit - buy resale. Realize that very few timeshares ever make a profit.. You do this because it fits your lifestyle and because it may offer opportunities you would not have access to otherwise. Be smart, take the time to do the research so you'll make a good decision.


    Good Luck!


    I bought the same package. but the cancellation address is different for me. i have sent certified mail to only one address.

    10.30 AM
    June 1th, 2016

    BERKLEY VACATION RESORTS, INC.,
    CANCELLATION DEPARTMENT,
    2626 EAST OAKLAND PARK BOULEVARD,
    2nd FLOOR, FORT LAUDERDALE, FLORIDA 33306
    Attention Customer Service,
    The purpose of this letter is regarding the required cancellation of my timeshare contract. My name Xxxxxxxxx and I purchased a timeshare with Vacation Village Resorts on 05/31/2016. Per the contract regarding this timeshare, I am contacting you within the rescission period in order to cancel this timeshare contract.
    Timeshare: Grand View at Las Vegas
    Owner: Timeshare: Xxxxxxxxx
    Contract Number: 20*****
    Date of Purchase: 05-31-2016
    I’ve made the decision to cancel my contract for the following reasons:
    1. Upon my initial investment into the timeshare I felt this was an opportunity I could afford. Now that I have taken the time to properly analyze my financial situation, I feel this is no longer an affordable investment on my vacations.
    2. While there are many unique opportunities found at this location, there are many other expenses associated with owning a timeshare that I did not account for.
    To clarify, I need to cancel my timeshare contract immediately. Please provide me with a written response showing you have received this letter within the rescission period. Additionally, please provide me with the information I will require to receive my initial deposit. Please don’t offer me other deals.



    Sincerely,


    xxxxxxxxxxxxx



    I have sent it on june 1st , I didnt hear from them yet, can you please help me.
    Last edited by jackio; 12-07-2017 at 06:13 AM. Reason: Op requested to remove personal details

  8. #78
    Hi Violet,

    Thanks for sharing your experience with this company. I currently have a timeshare at Grandview and need to get rid of asap please advice if you have any idea. Most resale companies are just typical fraudsters

  9. #79
    Quote Originally Posted by lindanaswa View Post
    Hi Violet,

    Thanks for sharing your experience with this company. I currently have a timeshare at Grandview and need to get rid of asap please advice if you have any idea. Most resale companies are just typical fraudsters
    Do you owe a balance on it? If not, you should be able to give it away. If it is a points week, it should have some resale value.
    Jacki

  10. #80
    Goomba & Super Moderator tonyg's Avatar
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    First attempt to rid yourself of a timeshare is to call the company and see if they take deebacks- Berkley Group does on some and many others may also.

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