Finisterra Cabo and current owner contracts

[Kmarie]

Sometime at the beginning of 2012 or end of 2011, the Finisterra Hotel was sold to the Sandos Resorts (company in Spain) and is renamed Sandos Finisterra. The intention is to make it an All-Inclusive resort. (100% and mandatory) as all the other Sandos resorts.
Sandos has a "sales / marketing branch"......Royal Elite Vacation club (Mexican company) Royal Elite is there to sell vacation packages (they are timeshare reps)

Hope this is the correct place to post......I just arrived.....

As a current "Finisterra" contract owner, I have never received any information regarding this transition. I was totally clueless, just trying to book my week. It has taken persistence to get email responses. I then discover that 3 of the 4 original timeshare contract staff.....no longer work there.

I decide to call directly to the timeshare office and book my week. Front desk misunderstands and transfers my call to the Royal Elite sales shark tank! THIS is how I found out about Sandos buying Finisterra! The guy tells me that as a "current owner" I am required to meet with them so that they can discuss my package options. He explains to me that my contract no longer exists because "they" own Finisterra now.

OK, now let me make this clear. I KNOW this is complete and total B.S. and this smooth talker is spewing lies in order to make me believe I have to "buy" a package with them. I am not confused. I know that my contract must be honored......and yes, it does still exist.

The problem here is that many (if not most) current owners will fall for this......sheep to the slaughter. To keep information from the owners until they arrive for their vacation is a benefit only to the Royal Elite timeshare sales reps. Much easier to snag them when they arrive as happy, clueless vacationers.

I am hoping that some current owners will read different review sites or forums (such as this). I would like to know if any other timeshare owners have been through a "buy-out" of their resort and how were their contracts handled.

[tlippy]

Kmarie - thanks for posting this. I just bought my timeshare and have 2 weeks reserved in January 2013. It will be my first time staying at the resort. Kinda anxious to get there to see what all the hullabaloo is about. I can't see how a new owner can impose rules on an old contract.

[Kmarie]

Also, you should check out the Trip Advisor forum called "finisterra sandos timeshare contract members". There is more information that is being shared regarding this topic.

[Kmarie]

tripadvisor.ca/…CHECK_RATES_CONT


The above post on TA is a review of Finisterra from VancouverTripper (she is a current Finisterra owner for 15 years). Also, describes Royal Elite timeshare's motivation and the costs if you take up their offer. I am curious to see how (or if) the mgr. responds.

[tlippy]

The management just responded to "Tripper" Interesting

[Kmarie]

tlippy, Today "tripper" responded to the management on the TA forum "finisterra sandos timeshare contract members" .

http://www.tripadvisor.com/ShowTopic...alifornia.html

[Kmarie]

"New Sandos Finisterra" MANAGEMENT RESPONSES

These are the most important sections of the email responses. My emails asked very direct questions and indicated I wanted information in writing that would provide the security that my contract will be honored. NOTE: I had to be persistent.....sending, re-sending, forwarding......

NOV 17 response
I am happy to tell you that your contract with Finisterra will be 100% honored by Sandos, which means that you will be able to enjoy everything you have enjoyed for the past 15 years.


NOV 24 response
It was a pleasure talking to you and getting the input from your perspective.
Thank you very much for taking the time.
As you suggested, the Director is sending a Newsletter to all the existing Finisterra members, letting them know that they will be able to use their weeks under the terms stipulated in their contracts, as well a little advance on the things to come.

[Kmarie]

FINALLY, a "Sandos" contact at the hotel Finisterra
Email I rec'd states

The company (Sandos Resorts) has two different corporate directors.
One deals with the hotels, which is Sandos.
The other one deals with the vacation club which is Royal Elite.

The director with a Sandos email is the director of the Hotel (Sandos Finisterra)
Javier Fonticoba, director.cabos@sandos.com

[Kmarie]

Sandos notice to Finisterra member owners
Its about time!.....It has taken them 9 months to produce this "promised priority" communication,

http://finisterra.com/en/pages/Members.html

ALSO, Finisterra is now listed on the Sandos website http://www.sandos.com