
Originally Posted by
MandMSmith
We did end up getting a refund after months of emails, phone calls and documentation. I began posting our experience as well, this may have helped. Post your experience on all of the travel sites, you will probably get a better response. I am a lawyer and my husband is a doctor. We are experienced travelers and we still got duped! They made it sound like a perfect club and said everything we wanted to hear. The very first time we used the membership, it was the worst vacation we ever had. We had invited two other families as well and they experienced the "benefits" of UVC. Let's just say they will NEVER join. We were lied to on the phone about what upgrade we would get if we booked a certain room. When we arrived the room was available nd the resort would not give it to us. We were even mocked at and lied to from the by the front desk staff and management. We called the Miami office and they said the room was available, that was the upgrade our membership entitled us to and they had no clue why the resort would not honor the upgrade. BUT, UVC could not make them do it! What? Yes we were confused. UVC was selling the memberships but could not honor the membership if the resort chose not to! We dealt with this for 3 days of our vacation before we gave up. We were DOWNGRADED and told it was an upgrade. Yes, we were moved into a less expensive room. Actually, we were moved twice. We never received the upgrade. We gave up so our kids and the other families would not be affected by the negativity that was occurring. I posted our experience and all of the lies we were told on several websites. We did end up getting a refund after several months. I know my husband called multiple times and I had emails to different people I was told to contact. It seems like we were both always given different names every time we emailed or called. Just stick with it and keep trying to get your money back. You can get better rates most of the time on bookedit.com and cheapcarribean.com for the same resorts. Although they say they will beat those rates they don't because you loose the package benefit of getting the better airfare rates from bookedit, etc. UVC doesn't offer that so at the end of the day, most of the time, it is either a wash or you might pay more with UVC, not to mention the loss of your membership fee, which, depending on how well they sold you on the perks, could be $10,000 to $20,000 for the basic membership. Good luck!