Unification

[SamH]

I just merged four accounts. It was an interesting process and is not yet finished.

First, it took many calls before I got a RHC rep to email me the unification form. Most reps would hang up when they heard me say unification. Some said they would email me the form but they never did. When I found someone responsive, he indicated that only two contracts could be merged at a time at a cost of $500. He emailed the form to me. When I returned the form, he said that, per his supervisor, additional contracts could be merged at a cost of $350 each. Merging four contracts cost me $1,200, which we will recoup in less than 2 years of maintenance fee savings. The rep emailed a revised set of forms to me. We completed the form and had it notarized before returning it.

It took about one month for the unification to occur. It took another two weeks before I could access the account on line. My account indicates that my remaining 2008 points are about -53,000. I tried to make a reservation to see if it was really -53,000 points. It was and the reservation had I made it would have cost me around $4,000 (5 cents per point including paying for 53,000 points). I am now trying to correct the 2008 points amount.

Sam

[pranas]

I bought 3 accounts and paid a transfer fee of $500 for each. I was told that it would cost me $1000 to unify all three. I just did two for a fee of $500 and will do the third one later.

[Spence]

Originally Posted by pranas

I bought 3 accounts and paid a transfer fee of $500 for each. I was told that it would cost me $1000 to unify all three. I just did two for a fee of $500 and will do the third one later.

Those charges are consistent with what we've seen recently, thanks for your input.

Originally Posted by SamH

I just merged four accounts. It was an interesting process and is not yet finished.

First, it took many calls before I got a RHC rep to email me the unification form. Most reps would hang up when they heard me say unification. Some said they would email me the form but they never did. When I found someone responsive, he indicated that only two contracts could be merged at a time at a cost of $500. He emailed the form to me. When I returned the form, he said that, per his supervisor, additional contracts could be merged at a cost of $350 each. Merging four contracts cost me $1,200, which we will recoup in less than 2 years of maintenance fee savings. The rep emailed a revised set of forms to me. We completed the form and had it notarized before returning it.

It took about one month for the unification to occur. It took another two weeks before I could access the account on line. My account indicates that my remaining 2008 points are about -53,000. I tried to make a reservation to see if it was really -53,000 points. It was and the reservation had I made it would have cost me around $4,000 (5 cents per point including paying for 53,000 points). I am now trying to correct the 2008 points amount.

Sam

Great deal!! Hope you get your points straightened out, it's not always easy keeping up with their lousy book keeping. They gave me an extra 400,000 or so points on my last unification. I let it ride and made reservations, six months later they caught up with me.

[cwd100]

Let me just say that we have had fun on our RHC trips (3). Let me also add that I've been trying to unify 3 contracts since the last week of December' 08.
Let me say now that there are nice folks at RHC, but I swear I've never had worse customer service. Lets start with the reasons I'm nuts about these folks.

1. Calls to RHC sometime take upto an hour just to really talk with someone.
(on hold untill hung up upon, transfered to nobody, giving my member number upto 5 times, including address, email, phone number, etc., put on hold again...hung up on....lets go through it again. ( I wasted 2 hours once just to talk with the correct person...who later quit anyway).

2. Once I've connected with someone and we have their name and ext. #,
then I go through the whole process (hung up on, passed around, then I'm told they are at lunch, sick, or too busy to talk now). Nobody except the person I'm dealing with, can help me. Have to wait for them to be at the office, not sick, not quit, not busy.

3. Call backs or emails. Never...and I mean NEVER has anyone called me back after saying they would, emailed me back after saying they would (until the 4th or 5th time of me bitching at least) This drives me crazy! I keep my word, why can't they EVER??

4. I've sent a Unification form in 4 times now to 4 different people since 12/27/08. I just recently added a new rep, and she is helping me after she re-wrote the Unification contract again (#4). I'm waiting for her to quit or get sick, as they all seem to do. I pray that she stays alive!

5. I've been trying to unify before the years dues, due Jan. 15th '09. They told me I had to pay $350 for each contact ($1050), +$1000 unification fee.
I got them to not charge for all three contracts, if I paid the unified costs for 15,000 credits ($485) and the unification fee of $1000, which I did, and the worker never submitted it, and then quit. I'm so surprised! The next rep tried to charge me again (they have my money! and the collection guys are now calling my home....this is nuts!)

6. After writing a complaint letter to every customer service contact and directly to RHC to 4 different email address to ask for help....I recieved none, no emails, no calls, nothing! This company has not solved any of their customer service problems.

After working this hard just to take one vacation.....I need a vacation from RHC!

So I think the unification may take place, but I know that I rolled each contracts points to 2009, and I know that this will never make it to my unified contract....I'll bet on it. I asked for an email to confirm that my contracts points were rolled over....guess what, the rep said no, you don't need me to. I know I'm screwed. I think after we take this vacation (if that ever happens) we will put the points on ebay for $1 and hope someone buys it. This company doesn't get it. I think that once you have your set points and have them all in one contract, everything is fine. Dealing with them on anything other than booking a vacation, is just a waste of my time.

Perhaps I'll send this rant to RHC so no one can give me a reply.

CWD

[pranas]

CWD,

I had some of the same experiences as you on my last unification. Started the process last fall and got it completed about a month ago. It was so frustrating having employees constantly quitting and having to start all over again. Had to pay a lot more for their special assessment because I had to pay two instead of one. I was told that it was a good deal because now I have two free weeks at an all inclusive instead of one, both of which are useless to me. Thankfully, I did not have to pay a late fee for this year's MF. Did have to go back and forth with them on the $$$ because they kept double chanrging me for things. Worked out fine in the end.

Pranas

[mav]

Originally Posted by cwd100

Let me just say that we have had fun on our RHC trips (3). Let me also add that I've been trying to unify 3 contracts since the last week of December' 08.
Let me say now that there are nice folks at RHC, but I swear I've never had worse customer service. Lets start with the reasons I'm nuts about these folks.

1. Calls to RHC sometime take upto an hour just to really talk with someone.
(on hold untill hung up upon, transfered to nobody, giving my member number upto 5 times, including address, email, phone number, etc., put on hold again...hung up on....lets go through it again. ( I wasted 2 hours once just to talk with the correct person...who later quit anyway).

2. Once I've connected with someone and we have their name and ext. #,
then I go through the whole process (hung up on, passed around, then I'm told they are at lunch, sick, or too busy to talk now). Nobody except the person I'm dealing with, can help me. Have to wait for them to be at the office, not sick, not quit, not busy.

3. Call backs or emails. Never...and I mean NEVER has anyone called me back after saying they would, emailed me back after saying they would (until the 4th or 5th time of me bitching at least) This drives me crazy! I keep my word, why can't they EVER??

4. I've sent a Unification form in 4 times now to 4 different people since 12/27/08. I just recently added a new rep, and she is helping me after she re-wrote the Unification contract again (#4). I'm waiting for her to quit or get sick, as they all seem to do. I pray that she stays alive!

5. I've been trying to unify before the years dues, due Jan. 15th '09. They told me I had to pay $350 for each contact ($1050), +$1000 unification fee.
I got them to not charge for all three contracts, if I paid the unified costs for 15,000 credits ($485) and the unification fee of $1000, which I did, and the worker never submitted it, and then quit. I'm so surprised! The next rep tried to charge me again (they have my money! and the collection guys are now calling my home....this is nuts!)

6. After writing a complaint letter to every customer service contact and directly to RHC to 4 different email address to ask for help....I recieved none, no emails, no calls, nothing! This company has not solved any of their customer service problems.

After working this hard just to take one vacation.....I need a vacation from RHC!

So I think the unification may take place, but I know that I rolled each contracts points to 2009, and I know that this will never make it to my unified contract....I'll bet on it. I asked for an email to confirm that my contracts points were rolled over....guess what, the rep said no, you don't need me to. I know I'm screwed. I think after we take this vacation (if that ever happens) we will put the points on ebay for $1 and hope someone buys it. This company doesn't get it. I think that once you have your set points and have them all in one contract, everything is fine. Dealing with them on anything other than booking a vacation, is just a waste of my time.

Perhaps I'll send this rant to RHC so no one can give me a reply.

CWD

I couldn't have said it better! My experiences exactly! Anytime I have found a rep to help me they have left also. I was really getting a complex.... thought it was something about me!

[cwd100]

Well.....still don't have this resolved. The last lady I was working with, got in a car accident, and was gone for 10 days. Man, the things that happen with RHC are amazing. I have a new rep, and after re-faxing my unification sheet to them (3 times just to be safe), I thought I was on the way once again.

Surprise! the unification sheet I had didn't have the correct sales price on it. I changed it, 7 days go by, sales price is again wrong, and back to legal it goes after I sign it. I'm waiting again for legal, and I believe my rep is a good one. Now I pray that he is not fired, quits, get into a car wreck or just dissapears. We've already conceded that we are not going to Cozumel this year, but I just want to get this finished, heck I'm all payed up!

NOTE: My current rep does email me like he says, and answers my emails. After 4 months I have a good rep.....not going to share his name until this is finished..

CWD

[cwd100]

After 4.5 months this unification is completed. Whew! What a pain.

We have all our rolled over points in one account with all fees paid in full.

We have booked Cozumel in July and will be frying in the sun. All I can say is it does finally happen, but you can't give up....which I did a few times.

The rep I discussed has now left RHC, and now onto the next temporary RHC employee I will go. We really love the hotel in Cozumel and the Royal suite the takes two years of points for....worth it.

Chris.