Same Old Same Old

[chriskre]

I am trying to help you end your frustration.

Trust me getting some gas cards or free hotel rooms won't be frustrating.

It will feel like Christmas.

Pay the RCI fees cash and use your points for something else.

At least that's what I do and NO frustration.

Here is a smiley for you to relieve your frustration.

[JLB]

I appreciate the advice, but those of you who know me know I am a fixer, not an ignorer. I would rather work to see the system fixed than to leave it messed up for everyone.

In that regard, and as has been the case for all but once in our 21 years with RCI, I have been accomodated again, more than was necessary. I did not even have to speak to the Supervisor. It appears she just reviewed what has transpired and made the accomodation.

I am also pleased to report that she said the thing I have pointed out about the issues regarding Online Transactions, and Guides, is being worked on.

"RCI is currently working to allow members to see and utilize both
coupons and member reward dollars online. I will forward your feedback
to management for review."

Now, if they just could go out and find all the stuff that disappeared 5/30!

[chriskre]

Jim,

I hope you get it all fixed.

Hopefully you'll have it all fixed by the time I need to do my bookings.

[JLB]

I have never understood why existing credits could not be used Online.

I do understand why Guides are not allowed to make refunds or charge the Online rate . . . because they do not want the people who take money to have the power to give it. That opens the door for dishonesty, and they apparently don't believe they have the ability to keep tabs on that.