II blunder (or mine), but they made it okay

[desertgal]

Over a week ago I booked what I thought was a 6-night Short Stay (on the internet). Yesterday I received my confirmation certificate and it showed only 3 nights. I don't know if it was my mistake or theirs, but I tend to think the latter because I definitely needed 6 nights. I called and the first rep said that all Short Stays are final, no changes allowed; her supervisor said the same thing and then I was given an answering machine for the next level. I called back a little later and the rep put me on hold awhile, then said she couldn't do anything until this morning and would call me back. And guess what--she did! And better yet, she canceled the first Short Stay and booked another one for 6 nights! I was very surprised and thrilled. I wonder whether others have complained of the same thing happening.

[rikkis_playpen]

Thanks for sharing.. And kudos to Interval International for resolving the issue to your satisfaction.. We always hear the horror stories, so it's nice to hear the good ones as well!

[GrayFal]

It is nice to hear a positive customer friendly story.
Thanks

[mpizza]

I'm glad that everything worked out to your satisfaction.

Can you confirm that when you book a short-stay of 6 nights, you can then book another short-stay for 1 night and pay another exchange fee, is that correct?

Maria

[desertgal]

Even better, I can confirm that another 6-night ShortStay can be booked (for the exchange fee). In fact, we've already used our first 6-night stay. The ShortStays are 3-6 nights EACH, a great deal if you can find the ones you want.