Resale - Grand Beach II - Diamond Resort

[Y-ASK]

Here’s the interesting part of story. All of the charges above stem from the 2009 maintenance fees, not anything to do with the previous owner. I was told that all new owners whose ownership transfers take place during maintenance fee season have until April 1st to pay the bill instead of Jan 1st. Who knew!!!?

They actually have a record of me calling in late Feb and early March so no need to provide phone records. I also have documentation that shows a Jan phone call but at this point in time the “attempt to reach out” has been established.

I must admit that the 1st rep I talked to was new and needed to pass this one on. The 2nd rep was not that great to speak with. She kept interrupting throughout the entire conversation and I must admit I raised my voice once or twice. In the end she basically said she had no way of reversing the late fee and interest charges so why carry on.

Now this begs the question as to why would a company, who clearly sees this as being their fault, do nothing about the late fee and interest due? Do they want me to go away mad? Do they want me to not pay my maintenance fees ever again? Are they trying to get the property back so they can sell it again? It just doesn’t seem right to me that they think it’s ok to do this.

The bottom line is that they wrote off $266 of penalties but kept the Late Fee and Interest from a bill that I never received. Boy don’t I feel better….

Y-ASK

[Spence]

Well, my opinion is that the interest is the only fee that could stand. I would write the people I told you to write.

[Y-ASK]

Originally Posted by Spence

Well, my opinion is that the interest is the only fee that could stand. I would write the people I told you to write.

Yep! I did and have already received a response back. I'm waiting to see if they are going to credit the $56.94 in late fee and interest. At this point in time I've taken it as far as $57 bucks are worth to me. If they refund it I will let everyone know and if they don't I'll let you know as well. Frustrating but at least there is some light at the end...

Y-ASK

[Y-ASK]

Looks like they are going to return the $56.94 late fee and interest. I just don't understand why it had to come to this much aggrevation. When I complained about the lack of any sort of notice I was told that next year the maint. fees are due Jan 1st and that I should pay them whether I get a notice or not. That's really reassuring .

Y-ASK

[Spence]

Originally Posted by Y-ASK

I just don't understand why it had to come to this much aggrevation.

Exactly.

Originally Posted by Y-ASK

When I complained about the lack of any sort of notice I was told that next year the maint. fees are due Jan 1st and that I should pay them whether I get a notice or not.

True.

[Spence]

Simply a Choice of Comfort

Diamond Resorts International® – Simply a Choice of Comfort

Posted in June 2, 2009 ¬ 3:07
Diamond Resorts International® offers three (3) main deliverables to its owners and members. First is the promise of Simplicity. Diamond Resorts International® provides its guests an effortless way to escape from all the hustle and bustle of a hectic lifestyle. DRI promises an easy way to have a seamless vacation experience from start to end. Second, Diamond Resorts International® gives its owners and members Choice. This allows DRI’s owners, members and guests to choose where they would like to spend their vacation with regard to the numerous destinations that DRI offers. Using a flexible points-based exchange system enables owners and members to tailor fit their vacation holiday experience. Lastly, Diamond Resorts International® gives priority to Comfort. It is one of DRI’s main objectives to provide the utmost vacation experience in for each and every member. DRI will prides itself on providing its guests a soothing and revitalizing vacation – every time.


Diamond Resorts International® committed to providing a branded-service experience which is communicated through over 5,500 team members globally. Every team member is devoted to DRI’s obligation to convey simplicity, choice and comfort at every level. This commitment ensures that the expectations of every owner, member and guest are surpassed when it comes to their vacation holiday experience. At Diamond Resorts International® - the commitment to deliver relaxation … simplified.

[Spence]

Premium Hospitality Service

Premium Hospitality Service

Posted in June 2, 2009
When it comes to conveying a quality brand of hospitality service, Diamond Resorts International® (DRI)knows it is crucial to implement a customer-centric ideal to guarantee a long-standing and viable competitive position in the worldwide market.


This principle is highly understood by Simon Crawford-Welch, Ph.D., RRP, President and Chief Operating Officer at Diamond Resorts International®. “Driving the Guest Experience program has been specifically created to exceed the expectations of both our internal and external customers. Customer service standards as well as recovery measures and practices will be offered to all team members through this program. ” says Crawford-Welch.


DRI’s University of Excellence is accessible to all team members of the Diamond Resorts International® family. This involves in-person training modules, webinars and online learning portals. The objective of the curriculum is to make the most of the targeted translations using materials and workbooks to accommodate the requirements of team members on a worldwide scale.


DRI dedicates itself in presenting to its members the ultimate hospitality and customer satisfaction experience which is initiated by DRI’s team members. With DRI’s multicultural and multilingual personnel, each effort is conducted to assure that DRI provides an unwavering product to every facet of its organization.


At Diamond Resorts International®, there is never a factor too insignificant when pertaining to delivering a world-class hospitality brand. It has always been DRI’s intention to provide the highest level of customer satisfaction to its owners and members.

[Y-ASK]

Just a quick update to confirm that when I went to pay my maintenance fees this year that there was a credit of about $57 bucks so Diamond Resorts did follow through on what they said they were going to do. Back to enjoying my yearly week !

Y-ASK

I hope new resale owners read this and are that much wiser...