Need help with Berkshires problem now. Thanks.

[chriskre]

Originally Posted by lawren2

Excellent end to the story Christine!


I'm so glad it all worked out and even RCI did the "right" thing without being pushed too hard or threatened.

I know, I can't believe it myself after all the negativity about RCI usually read about everywhere. Maybe they were just on their best behavior because of the website disaster these last few days now running into weeks. But honestly I think that asking for a different manager made the difference because Everet certainly had a "let's get it done" attitude which the first manager did not. But since I was of course asking for a favor I didn't want to push my luck with the first guy. Luckily the VV manager also had a "let's just get it done" attitude too. I guess they are showing that they are true leaders and can make decisions and not defer it til they get "permission".

[lawren2]

Originally Posted by chriskre

I know, I can't believe it myself after all the negativity about RCI usually read about everywhere. Maybe they were just on their best behavior because of the website disaster these last few days now running into weeks. But honestly I think that asking for a different manager made the difference because Everet certainly had a "let's get it done" attitude which the first manager did not. But since I was of course asking for a favor I didn't want to push my luck with the first guy. Luckily the VV manager also had a "let's just get it done" attitude too. I guess they are showing that they are true leaders and can make decisions and not defer it til they get "permission".

It always makes a difference on who you speak to at ANY call center. When I get someone who goes out of their way I always put a kudo letter in for them.

I am not as negative about RCI as most. I have seen plenty of changes I do not particularly care for, but in the end the majority of my experiences with RCI have been good.

It helps to understand the inticacies of how to work with them as opposed to against them.

[chriskre]

Originally Posted by lawren2

It always makes a difference on who you speak to at ANY call center. When I get someone who goes out of their way I always put a kudo letter in for them.

I am not as negative about RCI as most. I have seen plenty of changes I do not particularly care for, but in the end the majority of my experiences with RCI have been good.

It helps to understand the inticacies of how to work with them as opposed to against them.

Well that is definetely a good idea. I am going to send a letter when i get home praising Everet and the VV manager too. Hopefully I won't get them in trouble for bending any rules but I think they should get recognition for their "can do" attitude.
I do see some problems with RCI but honestly I've had mostly good experiences with them except for the new exchange fee $189 ouch.

[Glitter Brunello]

Originally Posted by chriskre

I know, I can't believe it myself after all the negativity about RCI usually read about everywhere. Maybe they were just on their best behavior because of the website disaster these last few days now running into weeks. But honestly I think that asking for a different manager made the difference because Everet certainly had a "let's get it done" attitude which the first manager did not. But since I was of course asking for a favor I didn't want to push my luck with the first guy. Luckily the VV manager also had a "let's just get it done" attitude too. I guess they are showing that they are true leaders and can make decisions and not defer it til they get "permission".

I agree that who you speak to can make a huge difference. And you were also lucky in that you were in a solvable situation. It's not prime season, VV had the units, and is an RCI partner resort (whatever that means, but they have a much closer relationship with RCI than many). If it was July 4th weekend, you'd have likely had a harder time.

[chriskre]

Originally Posted by Glitter Brunello

I agree that who you speak to can make a huge difference. And you were also lucky in that you were in a solvable situation. It's not prime season, VV had the units, and is an RCI partner resort (whatever that means, but they have a much closer relationship with RCI than many). If it was July 4th weekend, you'd have likely had a harder time.

And that my friend is a huge reason why I like to travel off peak. I don't like to compete for everything especially not my room and restaurants. I deal with that everyday in my hometown Miami hence the reason why I work weekends and take my days off during the week. I always try to work around the herd except of course in Disney at Food & Wine. Can't help that one much.