Need help with Berkshires problem now. Thanks.

[tonyg]

Should RCI not move you, there is one thing in Stonegate's favor, Fairview Hospital is probably within walking distance of the resort. You might also try contacting the resort to see if they can switch you, sometimes resort management is more helpful than RCI.

[chriskre]

Originally Posted by tonyg

Should RCI not move you, there is one thing in Stonegate's favor, Fairview Hospital is probably within walking distance of the resort. You might also try contacting the resort to see if they can switch you, sometimes resort management is more helpful than RCI.

Tony you are right. Fire rescue came and they said they are down the street and I saw the hospital this morning when I went sight seeing. The manager here is very nice so if I get nowhere with RCI, I'll try her on Monday. dont' want to bother her this weekend on her time off. thanks.

[chriskre]

So I spoke to a supervisor at RCI last night and he said that there was nowhere that we could move. Hard to believe since the sites we have all to ourselves up here. Anyway, he said that he would call me if he saw something come up but of course with their screwy new computer system that is a fat chance that I'll hear back from him. Anyway he said that the cancellation list gets sent to them on Mondays so I guess I'll have to wait until then. He did offer me that if they cannot accomodate me then they would refund me my points and my exchange fee if I had to pay for another place. So at least they were nice about it even if they can't accomodate me. I guess they didn't have to do that but maybe since they've been down for so long they are going out of their way to be extra nice. Let's see what happens. I've thought about calling the resort directly to see if they have anything that they could negotiate with RCI on my behalf. Has anyone done this?

[catwgirl]

Calling the resort is worth a try. I don't see how it could hurt. Especially if they have a room sitting empty. Good luck. And I would call RCI AGAIN.

[wackymother]

Yes, I would call the resorts directly. Honestly, you're kind of in a situation where you HAVE to move, whether RCI helps you or not, right? So you might as well see which resort has a suitable unit available. Then if RCI gets it for you, great, and if you have to pay for it out of pocket, then maybe the resort will give you a break on the price.

[lawren2]

and what should the resort do? Give it to her for free?

Just being the devil's advocate here.

Perhaps if you called RCI affiliated resorts and asked if they had an RCI no show or cancellation but I don't think it would mean anything coming from you.

The RCI supervisor did give you what sounds like a valid answer. That they gets the lists on Monday from the resorts. Surely you can put up with one more day until he or she gets a chance to work on your problem..but I would call them around noon just to make sure you haven't been forgotten.

[wackymother]

Originally Posted by lawren2

and what should the resort do? Give it to her for free?

Just being the devil's advocate here.

No, I wasn't suggesting that they should. I mentioned paying for it "out of pocket." That means, yes, paying for it.

[Glitter Brunello]

Vacation Village used to have discount rates for RCI members if you have to move and RCI can't do it. But I think you might do ok tomorrow, fingers crossed.

Wind in the Pines is a converted motel w/no elevator. The other places are nicer and larger, more chance of a vacancy.

[chriskre]

Just wanted to update everyone and thank you all for the suggestions it was very helpful. I am learning how to get what I want from RCI and also what to do when a problem arises. In the past before I joined this forum I probably would have been stuck paying for a motel.

Now I've learned so much that I'm happy to report that I called Vacation Villages on Sunday morning early and spoke to the General Manager, Mark, a very nice man who was extremely helpful. Especially when I mentioned that I traded my VV in Kissimmee for Stonegate because there was no exchanges available when I booked my vacation. So he was super super nice enough to put a room on hold for me and even offer it to me on Sunday and he would deal with RCI on Monday. Imagine that? I was really shocked. Since things were going so good I dared to ask for a 2 bedroom like my unit in Kissimmee and guess what? He upgraded me too to a beautiful 2 bedroom lockoff with 2kitchens and 2 baths and 4 flat screen TV's.

I have to admit that the manager on duty at RCI, Everett was much more helpful than the previous manager that I spoke to. He called me within 15 minutes and when I explained the situation he volunteered to call VV and speak with Mark and gave them his email address and fax etc. so that we could move on Sunday evening. He even called me back to let me know that he had taken care of everything and made sure that I was aware.

So it was great advice from everyone here to make the call myself to the resorts and find the room myself because depending on who is on duty at RCI you will either get someone willing to help or make you wait. I'm glad we didn't have to wait anymore but I was sad to leave Stonegate. It is such a drastic diffrerence here at VV. It's real nice with everything brand new but it is a little remote compared to Stonegate and Stonegate is so charming with that turn of the century feel.


But lesson learned. Don't vacation in the older resorts with the Senior crowd, at least with ones that have slight mobility problems. So I traded charming for practical but at least I didn't have to pay out of pocket to salvage this trip. Thanks everyone for your help.

[lawren2]

Originally Posted by chriskre

Just wanted to update everyone and thank you all for the suggestions it was very helpful. I am learning how to get what I want from RCI and also what to do when a problem arises. In the past before I joined this forum I probably would have been stuck paying for a motel.

Now I've learned so much that I'm happy to report that I called Vacation Villages on Sunday morning early and spoke to the General Manager, Mark, a very nice man who was extremely helpful. Especially when I mentioned that I traded my VV in Kissimmee for Stonegate because there was no exchanges available when I booked my vacation. So he was super super nice enough to put a room on hold for me and even offer it to me on Sunday and he would deal with RCI on Monday. Imagine that? I was really shocked. Since things were going so good I dared to ask for a 2 bedroom like my unit in Kissimmee and guess what? He upgraded me too to a beautiful 2 bedroom lockoff with 2kitchens and 2 baths and 4 flat screen TV's.

I have to admit that the manager on duty at RCI, Everett was much more helpful than the previous manager that I spoke to. He called me within 15 minutes and when I explained the situation he volunteered to call VV and speak with Mark and gave them his email address and fax etc. so that we could move on Sunday evening. He even called me back to let me know that he had taken care of everything and made sure that I was aware.

So it was great advice from everyone here to make the call myself to the resorts and find the room myself because depending on who is on duty at RCI you will either get someone willing to help or make you wait. I'm glad we didn't have to wait anymore but I was sad to leave Stonegate. It is such a drastic diffrerence here at VV. It's real nice with everything brand new but it is a little remote compared to Stonegate and Stonegate is so charming with that turn of the century feel.


But lesson learned. Don't vacation in the older resorts with the Senior crowd, at least with ones that have slight mobility problems. So I traded charming for practical but at least I didn't have to pay out of pocket to salvage this trip. Thanks everyone for your help.

Excellent end to the story Christine!


I'm so glad it all worked out and even RCI did the "right" thing without being pushed too hard or threatened.