Resort Problems

Missouri wanderer · #1 (**permalink**) 08-10-2008, 10:04 PM

As bluegreen owners it is our responsibility to always complain about problems to the supervisors on duty and make it perfectly clear that maintenance problems should be fixed as soon as reported. We had a problem on vacation at mountain loft. There was mold in a shower. the carpet was coming up, the dresser drawer knob came off in our hand, the tub spout leaked constantly because it wasn't even the right knob for it, and the walls and the carpet were filthy dirty with cob webs in corners. We complained to the super. and got no where with her. So on Monday morning we complained to the man in charge of the resort. He moved us to a different place that was bigger than what we had and assured us that he had no idea of the shape of the room. We felt it was our job to let him know how his staff handled the situation and how unhappy we were with them. What we got was not what they sold us or anybody else and if treated that way again I will complain and complain loudly about it.

funtime2 · #2 (**permalink**) 08-10-2008, 10:13 PM

Wow, I need a lesson on how to complain. When I complain I usually get no where! Just a "Oh, I am sorry, but I will note your complaint"!

bigfrank · #3 (**permalink**) 08-10-2008, 11:59 PM

I had a problem once n the OBX regarding the cleaning of the room. Resort management was trying hard to get things right but here cleaning crew which is under contract and are all family members as the pits. The resort Mgr had to come to the room and clean it himself.

bezerk · #4 (**permalink**) 08-11-2008, 02:16 AM

I think it is any timeshare owners responsibility to advise managers of problems at resorts....they cannot fix what they do not know of....I know it is hard to speak up and shall we call it complain but it is necessary evil...I speak up and tell managers and then I follow up on return and speak to even higher ups if possible to be sure issue is resolved.

I usually just get the "sorry" from the managers but many times compensation has been made when I go higher up....too bad it is this way..bu some resorts are this way. I am fortunate most of resorts I am member in, usually do something immediately and if not well the higher ups probably get tired of my emails....

then I post on sites such as here so word gets out, hopefuly this keeps resorts on their toes, but who knows!!! LOL.

RedMan · #5 (**permalink**) 08-11-2008, 11:19 AM

You can also fill out a comment card on the BG website and/or call owner services (option 2).

We had a similar experience last year at Laurel Crest in one of the town homes. We haven't been back there but I hope those issues have been taken care of by now. We always try to let the desk know that any issues we have are not necessarily complaints but for informational purposes. You would think that they can't make repairs on things they don't know about and this is true to an extent but some of the issues we had were very noticeable and should have been seen and reported by either house keeping or maintenance. A little QC would be nice.

If I were to return after having comments and find that previous issues have not been addressed then you better believe I would complain.

craftemp · #6 (**permalink**) 08-11-2008, 12:05 PM

Quote:

Originally Posted by bigfrank

I had a problem once n the OBX regarding the cleaning of the room. Resort management was trying hard to get things right but here cleaning crew which is under contract and are all family members as the pits. The resort Mgr had to come to the room and clean it himself.

PLEASE, tell me it wasn't Outer Banks Beac Club I... I will be there in January!

swirg53 · #7 (**permalink**) 08-11-2008, 11:24 PM

Quote:

Originally Posted by Missouri wanderer

As bluegreen owners it is our responsibility to always complain about problems to the supervisors on duty and make it perfectly clear that maintenance problems should be fixed as soon as reported. We had a problem on vacation at mountain loft. There was mold in a shower. the carpet was coming up, the dresser drawer knob came off in our hand, the tub spout leaked constantly because it wasn't even the right knob for it, and the walls and the carpet were filthy dirty with cob webs in corners. We complained to the super. and got no where with her. So on Monday morning we complained to the man in charge of the resort. He moved us to a different place that was bigger than what we had and assured us that he had no idea of the shape of the room. We felt it was our job to let him know how his staff handled the situation and how unhappy we were with them. What we got was not what they sold us or anybody else and if treated that way again I will complain and complain loudly about it.

How did you get in contact with the person in charge of the resort?

Missouri wanderer · #8 (**permalink**) 08-12-2008, 10:36 PM

At Mountain Loft his office is downstairs of the club house. Not to awful hard to find. There is almost always someone bigger than the supervisor in charge, you must be insistent on something getting done quickly. Bear in mind that he will probably only be there m-f. Insist on better than you are getting.

JLB · #9 (**permalink**) 08-13-2008, 12:25 AM

Well! Huh?! Let's see. How'd that go for me at Sandpiper Beach Club?

Oh yeah, that's right, the manager told me he did not work for me, that I was just an RCI pain in the ass (I guess since he felt it was appropriate to speak to a guest that way, it's OK for me to repeat it).

That was January and I noticed a couple others have posted about the same jerk since then.

Quote:

Originally Posted by bezerk

I think it is any timeshare owners responsibility to advise managers of problems at resorts....they cannot fix what they do not know of.

crwisconsin · #10 (**permalink**) 08-16-2008, 06:01 PM

Quote:

Originally Posted by JLB

Oh yeah, that's right, the manager told me he did not work for me, that I was just an RCI pain in the ass (I guess since he felt it was appropriate to speak to a guest that way, it's OK for me to repeat it).

In a perfect world, JLB would have informed RCI regarding how he was treated and wrote a review for TUG and everyone who was considering this resort would belong to TUG, read his review, and read his RCI review, and would not trade into this resort. Then the owners who pay the fees will find that RCI won't give them hardly anything in trade. They will then start looking for reasons and find JLB's reviews and then elect an HOA who gets rid of the manager.

Unfortunately we don't live in a perfect world so reviews don't get written, or reviews don't get read. Sigh.

Charles