Why The Little People Are Pissed At Big Companies

[JLB]

We just use it for the Murphy Gas discount. I just sent them the following via their online message center:

I accidentally noticed our interest rate is 16.90%. I knew that isn't right, so I looked at back statements.

Two statements ago it was 9.87%.

How did that change come about? Why?

Why were we not notified?

[JLB]

Originally Posted by JLB

I finally heard from them, via a letter through their online document center.

They waited until the new statement was generated, 1/26, to tell me they cannot extend a low-rate offer. The last one expired 1/1.

So, I will pay it off in full, but they managed to get that many days interest out of me. @$$#%/&$

Ah, the new American way of doing business.

So, I was trying to get them to either extend the low-interest, or to quote me a payoff amount so that I could stop interest from running, and at the higher-than-market rate. The delayed answering me, as I stated above.

Here's how this played out . . . I paid the full balance due as soon as they answered. The new statement shows I owe them $57.23, That's 100% interest, the interest that was being added every day they delayed answering me.

& here's the kicker, the minimum payment is also $57.23, and under the new law they have to show how long, and how much, it would take to pay it off at the minimum payment . . . 2 months and $68.

So, there's still interest running, interest on interest.

& . . . they changed my cash advance rate to a fixed 19.99%

What I want to know is when you're being polite with these scumbags, at what point is it OK just to say, "#&@+ you" ?

[katiemack]

Originally Posted by JLB

....

What I want to know is when you're being polite with these scumbags, at what point is it OK just to say, "#&@+ you" ?

...it is never okay, but it is almost always satisfying.....

[JLB]

From: message.center@citicorp.com
Subject: Interest Rate
Date: March 6, 2010 11:54 EST

We understand your concern and regret any inconvenience. Your account has been reviewed as requested. A payoff is only guaranteed if we sign a specific contract with you guaranteeing that amount. This is because we have no guarantee of when the payment will arrive.

Interest is charged as long as you maintain a balance on the account from month to month.

As a courtesy, we have issued a credit of $67.67 that will appear on your next statement.



Our balance is already zero.

[JLB]

Today we received new cards from Citi, new account, with a note saying their merchant database had been compromised and our credit card information may have been illegally obtained.