Really ticked off at Walgreens

rapmarks · #1 (**permalink**) 12-15-2009, 05:42 PM

I have had the flu, just now getting out after 10 days of not being able to do anything.
Company coming,shopping to do, also handling a lot of paperwork to move my aunts to asdsisted living.

so at 11 in the morning, i called in a refill for a perscription to Walgreens. They said it would be ready tomorrow, is that all right. I said no I need it today. They said. okay it would be ready at 2 today. Went in at 3. a girl, if she was twenty it was a stretch, said oh no that is not ready til tomorrow. We need 24 hours to refill a perscription. She said they could not fill it unless it was an emergency in less than 24 hours. She tried to tell me that no pharmacy will refill a perscription in less than 24 hours. Now this is a store in which there were 4 customers. it is out of the way for us to go there. I told her the Walgreens in Wisconsin always refills within an hour or two. I decided to refill the perscription elsewhere.

I get home, check my email. There is an email from Walgreens that the perscription was ready at 12:15, hours before I got there. This girl refused to give it to me. I called the store to complain, and everyone says, I don't know, who cares, yada, yada , yada. do you want it or not?
What kind of way to run a business!

Glitter Brunello · #2 (**permalink**) 12-15-2009, 05:56 PM

That is so annoying!! You are lucky you didn't run into an insurance issue -- if you have prescription coverage, the insurance company generally will only allow one charge per XX days, depending on how the prescription is written, and most pharmacies run it through insurance when they fill it rather than when it's picked up.

Glad you are feeling better -- 10 days is a long time to be under the weather.

JLB · #3 (**permalink**) 12-15-2009, 06:01 PM

Walgreens must a Cendant subsidiary.

Beaglemom3 · #4 (**permalink**) 12-15-2009, 06:04 PM

I am sorry for what you went through.

Some advice: never speak to the kid behind the counter. Always ask, "Am I speaking with a pharmacist ?" and request/insist and wait for an Registered Pharmacist.

rapmarks · #5 (**permalink**) 12-15-2009, 06:08 PM

I just received a second email that it is ready, after being told it was pulled from the system.
the pharmacist is very unhelpful, this 24 hour thing is probably his policy. After I was diagnosed with the flu, I sent my husband to get checked. He was given a perscription which he took to Walgreens and was told an hour and a half wait.
I went to Publix and waited 15 minutes. I called the perscription in to Publix and my Tamoxifen is ready to pick up!!!

Beaglemom3 · #6 (**permalink**) 12-15-2009, 06:15 PM

Quote:

Originally Posted by rapmarks

I just received a second email that it is ready, after being told it was pulled from the system.
the pharmacist is very unhelpful, this 24 hour thing is probably his policy. After I was diagnosed with the flu, I sent my husband to get checked. He was given a perscription which he took to Walgreens and was told an hour and a half wait.
I went to Publix and waited 15 minutes. I called the perscription in to Publix and my Tamoxifen is ready to pick up!!!

Tell them that you are reporting the R.Ph here: Enforcing Health Care Standards - How do Disciplined Licensees Comply With Final Orders? - Medical Quality Assurance - Enforcing Health Care Standards - How do Disciplined Licensees Comply With Final Orders? - Medical Quality Assurance - Enforcing He

wackymother · #7 (**permalink**) 12-15-2009, 06:18 PM

That's ridiculous. I just went to get three prescriptions at my little neighborhood pharmacy. They filled two of them while I waited for about half an hour, and the other one was a special order and they asked me to come back tomorrow for it. This was with lots of people coming in and out, picking up and dropping off.

We also get prescriptions at our local big grocery store pharmacy, and again, nothing about this 24-hour stuff. You should write a letter to Walgreen's corporate headquarters!

Feel better soon....

Beaglemom3 · #8 (**permalink**) 12-15-2009, 06:22 PM

Rapster,
You are not alone:

Walgreen's Pharmacy Reviews on RateItAll

Try here: Customer service | Contact Us | Walgreens.com

Luanne · #9 (**permalink**) 12-15-2009, 06:26 PM

Wow. We always loved our local Walgreens. I only changed to Long's/CVS because they're closer and when I changed job locations it wasn't convenient to stop at Walgreen's any more.

lawren2 · #10 (**permalink**) 12-15-2009, 06:26 PM

So sorry you had the flu.

UGH!

We stopped using Walgreen's at least 10 years ago because of the uncaring staff when it came to prescriptions. Sometimes when you need it you REALLY need it.

There are other chains that at least fill regular scripts in a timely manner. Our little local place has always been good about filling while I wait when just gotta have it. Of course I always look like a trainwreck for those.