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Old 06-16-2008, 03:16 PM
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My Monthly Internet Banking Gripe

My Monthly Internet Banking Gripe . . . - Timeshare Users Group Online Community Forums

Things appeared to be going good.

They admitted they took the $4900 from the wrong CD, the one earning a higher interest, and they admitted they renew the other CD, against my instructions to redeem it, and at a substantially lower interest rate than it had been getting, or that I could get elsewhere.

They computed what they owed me:

"I calculated an interest adjustment for the timeframe of 04/12/2008 through 06/09/2008 figuring the difference between the rates of 2.28%. The interest adjustment would be $124.97."

Then they said they ran it passed their manager, who said they don't owe me anything, and closed out one of the CD when I told them not to.

Since they have behaved the way they have, it's Bank of America.
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Old 06-16-2008, 05:37 PM
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LL Bean just discontinued their relationaship with Bank of America...Coincidence? maybe not!
You have to reapply with the new carrier for a new card by 6-30-08 for the LLBean benefits.
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Old 06-16-2008, 06:42 PM
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I have been less than impressed with BOA lately too. I had an ARM, which was going to adjust up several months ago. BOA was servicing that mortgage, so I called to see if they'd do an "easy" refinance, which they wouldn't. They then set me up to do a regular refinance, but their "Best Rate" ended up being nearly a full 2% over what I could find elsewhere. Needless to say, I'm no longer a BOA customer and very happy about it.
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Old 06-17-2008, 10:00 AM
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It's all about USAA for me....best bank ever....
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Old 07-14-2008, 12:13 PM
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Our AG's office had told me to file a complaint if I did not get this resolved. Since Customer Service has stopped answering my messages, I just did.
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Old 07-14-2008, 07:42 PM
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Quote:
Originally Posted by JLB View Post
Our AG's office had told me to file a complaint if I did not get this resolved. Since Customer Service has stopped answering my messages, I just did.
Good for you..... can't wait to see how they handle this!
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Old 07-15-2008, 11:07 AM
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Last night Letterman was talking about the recent biggie bank failure, in introducing the Top 10 (How You Know You Have a Bad Bank).

He said they said there will be 100 bank failures in the coming year.

I would think BOA may be a candidate, having bought up a number of other major banks.

But, what do I know?
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Old 08-20-2008, 01:26 PM
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The AG has opened a complaint, asking me for the details, which I am sending today.
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Old 09-27-2008, 11:57 AM
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It's Not Just Internet Banking

There can be similar problems with your traditional local bank . . .

A couple weeks ago I got notices that four of our IRA CDs were maturing 9/24. When I went to look at our portfolio in my word processor, probably around 9/18, I saw that two IRA CDs had matured 9/14, that we had not received notices for, and that had renewed at 2% lower than the previous ones.

At that point, there was little hope of doing something about them . . . opening new ones elsewhere, getting the apps completed and getting the funds transfer in the ten-day grace period.

I researched the problem on the Internet and found that it is common when transferring IRA CDs. The 10-day grace period is not quite enough to accomodate application, account approval and transfer to a new institution.

Five phone calls and two emails to our local bank did not solve the problem. They refused my request to hold the funds in cash. They would either renew them or redeem them, which would be reported as a distribution, rather than a trustee-to-trustee transfer.

So, we had a face-to-face during which we compromised to leave the CDs there for a few tenths of a percentage point higher than their renewal rate.

We pointed out that we like banking there, and the people there, but when they cut our earnings 2 percentage points they did not cut theirs (on a loan) from the times of higher interest rates.
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