Quote:
Originally Posted by snowbirdnw
Please let me try to explain what I am saying. I got on a waiting list for ocean front and when I got my reservation letter I assme it was ocean front as I requested. I did not know to call and verify that the room was a ocean front because that is what I ask for and now I got some renters very upset and not sure what to do at this point?
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Okay, based on the information provided, I believe that you are at fault for assuming you got an oceanfront unit and not double checking to see whether or not you got one.
There is no designation for oceanfront unit at SeaGlass Tower. So, Bluegreen is under no obligation to provide you one based on their reservation rules and unit assignment guidelines. The person taking your waitlist request is not the person booking it. So, there is really not a good way for them to convey what you wanted. Their only alternative would be to not book something for you when a unit was available.
What I would do is provide a $100 refund to your renter and apologize for the reservation error. Or, give them a discount for next year with a guarantee for an oceanfront unit.
