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Who is in the worng Bluegreen or me?
I went on a 14 month waiting list and got 6 resevation for July 4th and got all my request. One was for the seaglass tower for OCEAN FRONT I was mailed the 6 resevations and I looked them over and all the dates were ok. I rented out the seaglass tower oceanfront and when my (renter) got there they we told NO OCEAN FRONT!!! it's a city view looking at a parking lot and the street below. So I called Bluegreen and was told that on the waiting list if the request that I ask for is not there they will fill it with another type of room and it is up to me to call and see if it is the OCEAN FRONT that I requested. So Bluegreen says it is my fauilt.....
NOW.... If the reservation letter came to me stating that it was a CITY VIEW I would have cancled it immediately!!!! No one wants to look at a parking lot, When they paid to stay OCEAN FRONT they want to see the ...OCEAN.
PLEASE!! Reply back to me Who is in the worng?
Bluegreen- for not calling/mail me to inform me that its City View.
ME - for not knowing that it was not Ocean Front and calling to check on the location of the room which should have been Ocean Front.
The renters are saying that their (Birthday-July 4th vacaation ) is ruined due to the parking lot and street view, they are threatening to take me to court. Does any one have any suggestions how I should handle this? (I know that taking me to court would cost more than the room cost and I took payments in order for them to be able to pay for it.) I just want to do whats right for them. This was not fair to them either.
Thanks for any reply
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