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Had Similar Problem
I had a similar problem trying to get an upgrade into the Presidential suite in one of the Florida Properties a two years ago. I think it was for Daytona Beach. I could not get the upgrade. The resort showed inventory, but when I called Diamond they said itwas not available. I called the resort again and it was available.
Someone on DRI asked a similar question on the website last week about the upgrades. According to the DRI rep's response there is no limitation except by availability. He also explained the upgrade policy and provided examples. I guess the best way to see what you upgrade to by looking at the brown book DRI gave us called Destinations, Discovery and Diamond Selections and look at the rooms and you can just see the next step up from where you want to upgrade.
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