Quote:
Originally Posted by penderz
Under the advice of a Mayan Palace Sales person, I obtained a "free" SFX membership in June 2006. Immediately I deposited a Mayan Palace 2 BR "red" high time timeshare week... From August 2006 thru this last week, I tried to exchange this week... sometimes requesting several locations, with several weeks of check-in dates... in each case, SFX had no 2BR units available, and tried to push me out of "red" times.. (For example, they once offered an April 20, check in Date - 1 BR , non beach resort, for my March - Early April check in request... After no luck in two years, my exchange is expiration will be here shortly... and SFX will not extend.... so they took my 2 BR Red Week and sold/traded immediately... then made excuses for 2 years... told me I could not travel during "red" or "high" season... This company is a joke and no competition for others such as RCI.   |
I have to but in here, It is easy to give a bad rap to a company in an open forum but to be truthful is something else. penderz You are a new member here so I do not know if you know that SFX is on this site helping out to answer questions in there own forum and they look at many other forums. The owner saw your post and emailed me both your correspondences. Do you think it is fair that a person with a history of mostly late requests for extreme demand times such as Major Holiday weeks (Spring Break /Easter, July 4th Holiday weeks). Not only were the weeks you requested not available with SFX, they were not available with other exchange companies too, as They are “networked” and tried with other exchange companies to get them for you. Unfortunately in most cases you have submitted an “incorrectly” placed request with restrictions for just one specific week, and major Holiday weeks, even though SFX have clearly advised that such requests have the least available space no matter which exchange company you use. Compliance with procedures would have made a big difference.
As with all other exchange companies, if the week is not used by the expiration date, it is expired. SFX currently have a promotion that offers a one year extension at
2009 Deposit Special. If you are not interested in the offer, as a courtesy SFX GAVE you a 45 day certificate good for one year. This means as of the official expiration date, you will have one year in which to redeem your week for an exchange, but cannot book space more than 45 days in advance.
Now I did take some of the above which was in the email that Mark sent you, So it shows that you were offered an extension and that you were told about holiday weeks and to be more open. But yet you come here with one post and try to smear a company because you did not get your way even if that company was being fair to you and told you from the start to be more open. IF I were SFX at this point I would no longer even try to help you and in fact revoke your membership for trying to make them look bad when it was not called for. Heck let me put in for an exchange for a 3 bedroom beach front July 4 week at Laguna beach and if I do not get it let me rant and rave a bit to see if I can get it.
