Quote:
Originally Posted by gophish
Nice letter, well writen and to the point.
I applaud you for your optimism, however I can't say that I share it with respect to members being able to have an effect on RCI. I personally think that they have gone beyond the point of caring what their membership thinks except as it affects their bottom line. I suppose if enough people were to quit and no longer deposit with them that would have an effect but I don't really see that happening in the numbers needed.
I kind of feel bad that I feel so pessimistic about RCI a I have always felt that small numbers of people or even individuals can have an effect on things and remember harping this to my kids as they were growing up. I like many others have contacted RCI about them plundering the inventory for their sales outlets and we seem to have gotten a deaf ear. They must get a lot of their inventory from other sources such as developers, etc because the threat of people pulling out and not depositing with them seems to have no effect.
Anyway sorry for the long rambling tirade, and I don't mean to take anything away from you efforts, even tho my attitude towards this subject right now kind of s..ks people should keep on chipping at them. Who knows maybe maybe a light will come on.
|
I also believe that RCI's management is only looking at the bottom line and not
PR with the membership. Madge's (RCI) answers to questions were always RCI's profit first. Even when it would not cost RCI any money, RCI would never go out of their way to fix a problem.
RCI needs to have a written cancellation by RCI members. - Timeshare Users Group Online Community Forums 
--------------------------------------------------------------------------------
Hi Madge
I had
another week cancelled by RCI. I really think you need to have the RCI member sign a cancellation notice before you cancel a confirmed Exchange.
When the VC can say that I cancelled or my wife cancelled without any proof it is just wrong. And then you have the nerve to say I can not get it back because it is my word against RCI's word that I cancelled is also just wrong.
And then to find this week is available on
Extra Vacation for $734.99 is more than upsetting.
Walt
-----------------------------------------------------------------------------------------------------------------------
Walt and Connie,
Sometimes if there is a problem with a unit at your confirmed resort, whether a maintenance issue or a calendar change, our Exchange Specialists will cancel the exchange and then either confirm a replacement or start a search and take charge of your account personally. They typically contact the affected members immediately; however, if they are confident of finding a replacement fairly quickly, they may give it some time first. Unfortunately, when members see the cancellation online, they are understandably distressed.
If a Guide truly did make an error in canceling an exchange, our Exchange Specialists or supervisors can help to try and replace the unit. You should never feel that you've been left on your own in the wake of an RCI mistake. That is not how we do business.
Please send e-mails to
feedback@rci.com with TUG in the subject line so that the Communications Team can review the statuses of your accounts. We'll make every effort to correct any errors or problems.
__________________
~ Madge
The sad thing about ASK RCI was the number of TUG members that gave support to RCI's position. The fact that they picked the minds of the Tug membership and then without notice stopped answering questions also shows they really don't care about what we think.
Walt
