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Letter to RCI re: Something Big Promo
Members I have sent a letter to RCI. I encourage you to do the same. I am a satisified RCI member and enjoyed wonderful exchanges but the hype of this promo made me want to send a complaint letter. My letter is below with my name withheld only for the BBS board.
Dear RCI,
I am a longtime member with RCI and have enjoyed many exchanges. I enjoy searching online rather than calling a RCI rep. I also belong to two BBS timeshare boards.
Today I and many BBS members are so very disappointed with the advertised hype about"Something Big is Coming". I cannot tell you how much the collective disappointment was in a 1 day 40% discount for extra vacations. I am just so disheartened that this was the "big" something. We were all expecting so much more.
It would make RCI members far happier if you upgraded the website to a search all destinations in a 2 year window. The cumbersome 5-10 week search and constant input of areas of interest is antequated in today's very busy world. Clients do not want to keep inputing destinations and dates repeatedly. Many times destinations are picked when viewed in a "search all feature" resulting in an exchange that you would have not considered. This is in place with another exchange company and results in visiting the website more frequently.
This revision to the online search engine would truely be "something big".
Many BBS Timeshare boards members feel extra vacations are just deposited week inventory used in Extra Vacation inventory to increase revenue. If so this surely takes away from existing members pool of desirable weeks. This is why some BBS members are not renewing with RCI and going to other exchange venues. I am not saying this is true but it is a perception by many.
Please forward this email to the CEO, Director of IT and marketing regarding the search engine and the "Something Big" promo.
Sincerely,
(name with held)
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